Customer service

Valmet is dedicated to helping our partners succeed by providing the knowledge and skills necessary to remain competitive. Our in-house, online, and e-training programs prepare teams to embrace technology proven to enhance performance, increase efficiency and promote safety.

On-site or by remote connectivity, Valmet technical service is uniquely situated to help our partners maximize production and profitability of their assets. Our knowledgeable and responsive experts educate and assist teams with equipment maintenance, troubleshooting, and technologies. 

The Technology Performance Center focuses on maximizing OEE through intelligent use of machine data. Our experts monitor and analyze Big Data gathered from partners’ production lines to offer proactive and reactive audit and upgrade solutions that enhance performance throughout equipment lifecycles.

Need a single part? Full product installation kit? Our Spare Parts division stocks over 30,000 parts and offers worldwide availability — shop online anytime! Also, our turnkey servicing and obsolescence management services keep our partners up and running with minimal downtime. 

Our Technical Improvement Programs (TIPs) enhance installed base equipment to keep it up to date and our partners competitive. TIPs in 6 key areas — sustainability, safety, maintenance, performance, efficiency, and rebuild — ensure optimal TCO, process improvement, and operational efficiency.

We support our partners throughout and beyond equipment lifecycles with solutions that fit both need and budget. Certified pre-owned equipment may be an affordable choice, or a gateway to trading up to higher-end technologies. Full technical and customer support provides added confidence.